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fixing help link (libraries)
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saracook committed Jun 14, 2024
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Expand Up @@ -509,8 +509,6 @@ Research Network">Stanford Research Network</a>.</p>
and Globus. All transfer operations—except for the actual data being
transferred—goes through this connection.</p>

To fix this, you will need to reach out to your IT person. For students (undergrads and grads), reach out to Student Technical Support at the Lathrop Learning Hub. For everyone else, go to your LNA.

<p>Globus Connect Personal must be able to make outbound connections to
relay.globusonline.org on TCP port 2223. To fix this, you will need to reach out to your IT person. For students (undergrads and grads), reach out to <a href="https://thehub.stanford.edu/services/student-technical-support">Student Technical Support</a> at the <a href="https://thehub.stanford.edu/">Lathrop Learning Hub</a>. For everyone else, go to your <a
href="https://web.stanford.edu/group/networking/dist/sunet.reports/LNA.html"
Expand Down Expand Up @@ -544,11 +542,7 @@ OK.</p>
<p>If ESnet transfers are also reporting 'connection failed', then the most
likely problem is a network-level block. Globus Connect Personal needs to be
able to make outbound connections to TCP ports 50000 through 51000. If that is
blocked, then you will be able to start transfers, but they will not run. In
that case, you need to check with your IT person. For undergrads, that is your
RCC; for grads, go to the <a
href="https://library.stanford.edu/contacts/tech-desk" title="Lathrop Tech
Desk">Lathrop Tech Desk</a>; for everyone else, go to your <a
blocked, then you will be able to start transfers, but they will not run. To fix this, you will need to reach out to your IT person. For students (undergrads and grads), reach out to <a href="https://thehub.stanford.edu/services/student-technical-support">Student Technical Support</a> at the <a href="https://thehub.stanford.edu/">Lathrop Learning Hub</a>. For everyone else, go to your <a
href="https://web.stanford.edu/group/networking/dist/sunet.reports/LNA.html"
title="Local Network Administrators by Department">LNA</a>.</p>

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