Merge pull request #11 from skysqlinc/https/skysql.atlassian.net/brow…

…se/DEV-429

Update FractionalDBA.md

docs/FractionalDBA.md

@@ -1,9 +1,9 @@
 # Fractional DBA Service - SkyDBA
 
-SkyDBA is a "Fractional" DBA Service, a cost-effective solution for businesses that need database administration but do not require a full-time database administrator. This service provides access to a team of experienced database administrators on a part-time basis. Whether it's for routine maintenance, troubleshooting, or strategic advice, SkyDBA's Fractional DBA Service ensures that expert assistance is just a call away. This approach not only saves the expense of a full-time employee but also provides a higher level of service due to the collective knowledge and experience of the SkyDBA team.
+SkyDBA is a "Fractional" DBA Service, a cost-effective solution for businesses that need database administration but do not require a full-time database administrator. This service provides access to a team of experienced database administrators on a part-time basis. Whether it's for routine maintenance, troubleshooting, or strategic advice, SkyDBA's Fractional DBA Service ensures that expert assistance is just a message away. This approach not only saves the expense of a full-time employee but also provides a higher level of service due to the collective knowledge and experience of the SkyDBA team.
 
 !!! Note
-    SkyDBA is an optional service that you can purchase. You can avail of this service regardless of the Tier (Foundation or Power) used to deploy DB services. For more information, please contact [SkySQL support](mailto:[email protected]) 
+    SkyDBA is an optional service that you can purchase. You can use this service regardless of the Tier (Foundation or Power) used to deploy DB services. For more information, please contact [SkySQL support](mailto:[email protected]) 
 
 
 Here is what you can expect from this “add-on” service. 
@@ -14,7 +14,7 @@ Expert advice available on migration methodology and procedures.
 
 ### **Query Optimization and Performance Tuning**
 
-Get expert advice on poorly performing in operation queries. Upon request, SkyDBA’s can also create indexes or perform other DDL changes to help improve performance or reliability.
+SkyDBAs offers tailored query analysis and professional tuning upon request. Our team provides expert assistance in implementing low-impact table alterations when necessary.
 
 ### **Quarterly Business Review**
 
@@ -32,16 +32,16 @@ Work with the SkyDBA team to ensure that your environment is safe and secure. Th
 
 ### **Proactive Monitoring and Incident Response**
 
-The SkyDBA team will be alerted when events occur on your instances that could impact your business. Events will open a case in the Customer Service portal and the SkyDBA team will investigate the event and work with your team to resolve any issues.
+SkyDBAs monitors instances for potential business impact events. Upon detection, events are internally flagged. We investigate and collaborate with your team as needed for swift resolution.
 
 ### **Extended Troubleshooting/Analysis (Core Dumps, system logs, etc.)**
 
-With a SkyDBA Subscription, our database experts can assist with tasks such as analyzing core dumps, system logs and other similar technical issues that may require deeper focus.
+With a SkyDBA Subscription, our database experts can assist with tasks such as analyzing core dumps, system logs and other similar technical issues that require expert database server knowledge.
 
 ### **Tailored Backup/Restore Strategies**
 
-Work with the SkyDBA team to set up custom backup and restore strategies based on your needs.
+Partner with SkyDBAs to create tailored backup stratagies to meet your organization's Recovery Time Objective (RTO) and Recovery Point Objective (RPO) goals.
 
 ### **Data Recovery Assistance and Validation**
 
-Have the SkyDBA team help you recover data from a backup (or other source) and periodically validate that backups are valid in the event a restore is ever needed. Recovering a backup to a secondary service will require additional compute resource expenditure.
+SkyDBAs can assists in data recovery from backups or other sources, providing expertise for analysis. Additionally, as requestied, SkyDBA can conduct annual Disaster Recovery exercises upon request to ensure preparedness. It's important to note that running a recovery to a secondary service may require additional compute resources.