improvements to patient onboarding per feedback (#130)

* printed SMART Health card, also contains human readable text

partly addresses #125

* add example of human readable SHC

* better QR code example

I can't figure out how to resize image with gh markdown: ![image](./reference_smart_health_card_pdf_vaccine.png)

* wordsmithing

* health system maybe can re-issue

* patient demographics no longer contain country

* promote privacy paragraph further up in the doc

partly fixes #125

* address patient proxy use-cases

* get SHC after the fact.

FAQ/patient-onboarding.md

@@ -4,22 +4,29 @@ As more business open their doors, you might be asked to provide information abo
 
 ## What's a SMART Health Card?
 A SMART Health Card contains information about you:
-* Your legal name, date of birth, and country. 
+* Your legal name, and date of birth. 
 * Your COVID-19 lab test, when it was performed, the test manufacturer, and if the results were positive or negative.
 * Details about your COVID-19 vaccination, including the date on which you received the vaccination and the manufacturer. 
 
 ## Where do I get a SMART Health Card?
-Any organization that has your information might be able to issue you a SMART Health Card. That might be the lab, clinic, pharmacy, or site where you got your COVID-19 vaccine or lab test. The place that gives you the card “signs” it digitally, which helps ensure the data is correct and hasn’t been tampered with.
+Any organization that has your information might be able to issue you a SMART Health Card. That might be the lab, clinic, pharmacy, or site where you got your COVID-19 vaccine or lab test, even after you received your immunization. The place that gives you the card “signs” it digitally, which helps ensure the data is correct and hasn’t been tampered with. Additionally, if you manage the healthcare of your child or another person, you may also access and download their SMART Health Cards. 
+
+
+## How do SMART Health Cards protect my privacy?
+You are in control of sharing, or not sharing, your SMART Health Card. If you have a printed SMART Health Card, you can destroy the piece of paper. If you have a SMART Health Card on your phone, you control with whom you share your data. You control if you want to download your SMART Health Card into an app of your choosing—or not.
+
+SMART Health Cards contain only your name, date of birth, country, and information about your COVID-19 immunization or lab results. They do not contain your phone number, address, a government-issued identifier, or any other information about your health.
+
+Your data is stored only within the barcode itself. It is not stored in any computer systems other than the system for the organization that gave you the barcode. 
 
 ## How can I use a SMART Health Card?
 Your SMART Health Card contains information about you. You control who your SMART Health Card is shared with and how it’s shared. You might receive a SMART Health Card printed on a piece of paper or electronically from your doctor's office.
 
-On paper, your SMART Health Card looks like a barcode, like this:
-
-<img src="https://smarthealth.cards/examples/example-00-g-qr-code-0.svg" width="250" alt="SMART Health Card QR code example" />
+On paper, your SMART Health Card contains your information, including a barcode; it will look something like this:
 
+<img src="./reference_smart_health_card_pdf_vaccine.png" width="700" alt="SMART Health Card example" />
 
- Your information might be in more than one barcode, and all barcodes must be scanned to share all of your COVID-19 information. If you allow your barcodes to be scanned, you are sharing the information in your SMART Health Card. If you tear up your paper barcode, the information is destroyed. 
+Your information might be in more than one barcode, and all barcodes must be scanned to share all of your COVID-19 information. If you allow your barcodes to be scanned, you are sharing the information in your SMART Health Card. If you tear up your paper barcode, the information is destroyed. Your doctor's office may be able to issue a new SMART Health Card to you.
 
 You might also have access to your SMART Health Card barcodes through a website or an app on your phone. You can choose to print these barcodes yourself or let someone scan the barcode right from your personal device. By allowing a person to scan your barcode, you are sharing information about you and your COVID-19 status. 
 
@@ -29,11 +36,5 @@ Here are some of the apps that help you access or share your SMART Health Card:
 * Xxx
 * xxxx
 
-## How do SMART Health Cards protect my privacy?
-You are in control of sharing, or not sharing, your SMART Health Card. If you have a printed SMART Health Card, you can destroy the piece of paper. If you have a SMART Health Card on your phone, you control with whom you share your data. You control if you want to download your SMART Health Card into an app of your choosing—or not.
-
-SMART Health Cards contain only your name, date of birth, country, and information about your COVID-19 immunization or lab results. They do not contain your phone number, address, a government-issued identifier, or any other information about your health.
-
-Your data is stored only within the barcode itself. It is not stored in any computer systems other than the system for the organization that gave you the barcode. 
-
+