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MD error fixed plus spell correction
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Skentakater committed Nov 24, 2023
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Expand Up @@ -50,7 +50,7 @@ Request Priority | Description of the Request Priority

Request Priority | Initial Response Time | Ongoing Response
--- | --- | ---
`Highest` | 2 business hours | 2 business hours or as agreed
`Highest` | 2 business hours | 2 business hours or as agreed
`High` | 4 business hours | 4 business hours or as agreed
`Medium` | 2 business day | 2 business days or as agreed
`Low` | 4 business days | 4 business days or as agreed
Expand All @@ -71,15 +71,15 @@ We use various communication channels to keep you updated

## Hours of Availability

The support engineering team are normally available on business hours or as agreed in a support contract.
The support engineering team are normally available on business hours or as agreed in a support contract.
Business hours are always viewed with the Central European Timezone, hours may vary with summer and winter time.

Active business hours, unless otherwise stated: 06:00 to 18:00

## Ongoing Response

Depending on severity of your issue we will keep you in the loop and inform you of our progress. With high severity cases we would also provide our next steps as well as next follow up, either via the support engineering team or, if applicable, via your designated customer success manager.
Prefered method of contact is stated in your support contract or otherwise through any of the stated communication channels.
Preferred method of contact is stated in your support contract or otherwise through any of the stated communication channels.

## Proactive Support

Expand All @@ -95,4 +95,4 @@ Once an issue is resolved, we'll conduct a review with you to ensure everything

## Our Promise

We are here to support you, not just until the problem is solved, but to ensure that your experience is as seamless as possible. Your success is our success and through our ongoing response efforts, we pledge to uphold the highest standards of customer service and satisfaction.
We are here to support you, not just until the problem is solved, but to ensure that your experience is as seamless as possible. Your success is our success and through our ongoing response efforts, we pledge to uphold the highest standards of customer service and satisfaction.

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