Caller Map

Voxtron Ivr Event	VirtualQ Caller State	VirtualQ Event	Description
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calloffered		NewCallOffered	To notify virtualQ when a new call enters the voxtron system
lineupcaller	Waiting	LineUpCaller	To Lineup caller with virtualQ
notifycallertransferred	Finished	NotifyCallerTransferred	To notify that caller is being transferred to an agent
notifycallerconnected	Connected	NotifyCallerConnected	To notify that the caller is connected for callback
notifycallerfinished	Finished	UpdateCallerInformation	To notify that agent has disconnect the call
notifycallernotified	Notified	UpdateCallerInformation	To notify that caller is notified about it’s turn (for callback)
notifycallerdisconnected	Disconnected	UpdateCallerInformation	To notify that caller is disconnect
notifycallercanceled	Canceled	UpdateCallerInformation	To notify that lined up caller is being canceled i.e voxtron won’t make callback for this caller
agenttransferfailed	Connected/Disconnected	UpdateCallerInformation	To notify that transfer to agent is failed
notifycallerdeferred/transferfailed	Deferred	UpdateCallerInformation	To notify that caller is not reachable