adding in freshdesk faqs

[hallaroo]

Working to move the FAQs from Freshdesk to vitess.io

Fixes #1273

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[deepthi]

Thank you so much for doing this! Can you..

• first, fix the DCO
• do another commit removing all the .DS_Store files?

git commit -s will add the sign-off properly.

[hallaroo]

I will indeed fix the DCO and remove all the .DS_Stores ... I used a git commit -s ... so I wonder what went wrong but I'll be sure to get the DCO passing before my last commit.

I've still got another round of text to add and then all the formatting to do but I'm hoping I'll be ready for review by EOW next week.

[hallaroo]

Ok at a good spot now. Next week will be formatting and adjusting some wording.

[deepthi]

@hallaroo There are some edits I want to make to the FAQs as I review them. I will get these "unhelpful" Q&A's rewritten during that process as well. JFYI that I'm planning to push commits to the branch with these changes.