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Merge pull request #315 from xcp-ng/blueiris
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docs/troubleshooting: Add workaround for Arch LBR BSOD
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stormi authored Feb 6, 2025
2 parents f0f4b2a + 431d6da commit de71627
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35 changes: 34 additions & 1 deletion docs/troubleshooting/windows-pv-tools.md
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Expand Up @@ -60,4 +60,37 @@ It's possible that some antivirus blocks the end of the installation of the PV d

### Solution

Simply pausing the agent and doing a reboot will make the XenTools to install succesfully. After a succesfull installation, enabling the SentinelOne agent again is possible without any other issues regarding the tools or drivers.
Simply pausing the agent and rebooting will allow the PV drivers to install successfully.
After a successful installation, enabling the SentinelOne agent again is possible without any other issues regarding the tools or drivers.

## Low storage performance on Windows

### Cause

Virtual disks on Windows VMs may perform poorly if the system power profile is not set to Performance.

### Workaround

As reported by [nesting4lyfe2024](https://xcp-ng.org/forum/user/nesting4lyfe2024), [marcoi](https://xcp-ng.org/forum/user/marcoi) and [wiseowl](https://xcp-ng.org/forum/user/wiseowl) on the XCP-ng forum ([link](https://xcp-ng.org/forum/topic/10375/slow-windows-11-guest-vm-virtual-disk-performance-on-r730-w-h730-controller-but-all-other-oses-are-fast-normal)).

Set your BIOS power profile to "Performance" or "Performance Per Watt (OS)".
Consult your motherboard manual for details; for example, on Dell systems with iDRAC Enterprise, this setting may be found at Configuration - BIOS Settings - System Profile Settings - System Profile:

<div style={{textAlign: 'center'}}>
![](../../static/img/performance-setting.png)
</div>

## Windows bug check 0x3B (SYSTEM_SERVICE_EXCEPTION) on systems with newer Intel CPUs

### Cause

Intel CPUs codenamed Rocket Lake, Sapphire Rapids and newer provide the **Architectural LBR** feature, which Windows depends on.
Xen's support of this CPU feature is incomplete, which causes Windows to crash when using certain applications (e.g. Blue Iris: [forum link](https://xcp-ng.org/forum/topic/8873/windows-blue-iris-xcp-ng-8-3), [GitHub issue](https://github.com/xcp-ng/xcp/issues/565)).

### Workaround

Stop the VM, run the following command on the host then restart the VM:

```
xe vm-param-add uuid=<VM's UUID> param-name=platform msr-relaxed=true
```
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