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Update monitoring specifications #99

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Sep 25, 2024
Merged

Update monitoring specifications #99

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45ce6de
Update specifications
defagos Sep 24, 2024
4dc59f2
Update JSON schemas
defagos Sep 24, 2024
0b70caf
Hopefully fix paths to JSON schemas
defagos Sep 24, 2024
6f48bc0
Group sentences belonging to the same box
defagos Sep 24, 2024
bd5aa27
Use supported level
defagos Sep 24, 2024
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43 changes: 29 additions & 14 deletions public/specifications/monitoring/MONITORING.md
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Expand Up @@ -18,6 +18,19 @@ Pillarbox integrates with a monitoring platform that provides real-time and hist

This article describes the flexible event model that allows our players to send data to our monitoring platform.

## JSON Key / Value Naming Conventions

The following naming conventions are applied for key / values appearing in JSON payloads:

- Keys use snake case.
- Values are provided in a form best suited for display, usually capitalized, with possible exceptions when brand
names are involved (e.g. macOS must not be capitalized as MacOS).
- The only values provided in uppercase are event types (e.g. `START`).

> [!IMPORTANT]
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> Values provided by the system (e.g. device names) can be assumed as having a form already best suited for display.
Their case must not be changed.
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## General Event Format

Events provide data related to specific points of interests in the lifetime of a playback session. Three kinds of event
Expand All @@ -38,7 +51,7 @@ following keys:
| `timestamp` | The timestamp at the time the event is sent | [Unix timestamp](https://unixtime.org) in milliseconds | `1717665997932` |
| `version` | The version of the JSON format | Number | 1 |

> [!ATTENTION]
> [!IMPORTANT]
> All keys listed above are mandatory.

All events associated with the same session **MUST** be assigned the same `session_id`. The `data` format associated
Expand All @@ -65,13 +78,13 @@ The associated event data dictionary supports the following keys:
| `qoe_timings` | QoE timings | JSON dictionary | `{ ... }` |
| `qos_timings` | QoS timings | JSON dictionary | `{ ... }` |

> [!ATTENTION]
> [!IMPORTANT]
> Requirements for each key are not provided explicitly but implementations **SHOULD** fill as much information as
> possible. If some information cannot be reliably determined it **SHOULD** be omitted.

### JSON Schema

[start-schema.json](/specifications/monitoring/schemas/start-schema.json ':ignore')
[start-schema.json](specifications/monitoring/schemas/start-schema.json ':ignore')

### Browser

Expand Down Expand Up @@ -138,7 +151,7 @@ The `qoe_timings` JSON data dictionary supports the following keys:
| `metadata` | Time the user waited for metadata to be retrieved | Time in milliseconds | `412` |
| `total` | Total time the user waited for playback to start | Time in milliseconds | `1763` |

> [!ATTENTION]
> [!IMPORTANT]
> QoE timings measure the perceived user experience. If content preloading in a playlist makes it possible to start
> instantaneously (or almost), these values **SHOULD** be zero or close to zero.

Expand All @@ -153,7 +166,7 @@ The `qos_timings` JSON data dictionary supports the following keys:
| `metadata` | Time for metadata to be retrieved by the player | Time in milliseconds | `412` |
| `token` | Time to fetch an authorization token | Time in milliseconds | `356` |

> [!ATTENTION]
> [!IMPORTANT]
> QoS timings measure actual system performance. They **SHOULD** reflect the time technically required to fetch content,
> whether content preloading could take place or not.

Expand Down Expand Up @@ -217,7 +230,7 @@ An event with the name `ERROR` **MUST** be sent when an error, either fatal or n
- A non-fatal error (warning) informs about potential issues that occur behind the scenes and might affect the playback
experience negatively.

> [!ATTENTION]
> [!IMPORTANT]
> A fatal `ERROR` at startup **MUST** always be preceded by a `START` event. If playback is restarted after a fatal
`ERROR` a new session **MUST** be created, beginning with a new `START` event.

Expand All @@ -231,10 +244,10 @@ The associated event data dictionary supports the following keys:
| `name` | The name of the error | String | `ERR-404` |
| `position` | The current player position, relative to the beginning of the playlist. Negative values are admitted | Time in milliseconds | `16548` |
| `position_timestamp` | The current player timestamp, as retrieved from the playlist. Omitted if not available | [Unix timestamp](https://unixtime.org) in milliseconds | `1717665997932` |
| `severity` | The error severity | `WARNING`, `FATAL` | `WARNING` |
| `severity` | The error severity | `Warning`, `Fatal` | `Warning` |
| `url` | The URL that was affected by the error | String | `https://...` |

> [!ATTENTION]
> [!IMPORTANT]
> Requirements for each key are not provided explicitly but implementations **SHOULD** fill as much information as
> possible. If some information cannot be reliably determined it **SHOULD** be omitted.

Expand All @@ -248,7 +261,7 @@ Some remarks:

### JSON Schema

[error-schema.json](/specifications/monitoring/schemas/error-schema.json ':ignore')
[error-schema.json](specifications/monitoring/schemas/error-schema.json ':ignore')

### Example

Expand All @@ -258,7 +271,7 @@ Some remarks:
"message": "Segment exceeds specified bandwidth for variant",
"name": "CoreMediaErrorDomain(-12318)",
"position": 1024,
"severity": "WARNING",
"severity": "Warning",
"url": "https://rts-vod-amd.akamaized.net/ww/14895342/85891228-1e53-371b-997a-094380f533e2/index-f4-v1.m3u8"
},
"event_name": "ERROR",
Expand Down Expand Up @@ -286,6 +299,7 @@ The associated event data dictionary supports the following keys:
| `bitrate` | Bitrate of the content being played | Number in bits per second | `1000000` |
| `buffered_duration` | Duration of the content currently available in buffer | Time in milliseconds | `12000` |
| `duration` | The content duration, as retrieved from the playlist | Time in milliseconds | `16548` |
| `frame_drops` | The total number of frame drops experienced during the session | Number | `12` |
| `playback_duration` | The duration of the playback session | Time in milliseconds | `40000` |
| `position` | The current player position, relative to the beginning of the playlist. Negative values are admitted | Time in milliseconds | `16548` |
| `position_timestamp` | The current player timestamp, as retrieved from the playlist. Omitted if not available | [Unix timestamp](https://unixtime.org) in milliseconds | `1717665997932` |
Expand All @@ -294,7 +308,7 @@ The associated event data dictionary supports the following keys:
| `url` | The URL that is being played | String | `https://...` |
| `vpn` | A value indicating whether a VPN is enabled on the device | Boolean | `true` |

> [!ATTENTION]
> [!IMPORTANT]
> Requirements for each key are not provided explicitly but implementations **SHOULD** fill as much information as
> possible. If some information cannot be reliably determined it **SHOULD** be omitted.

Expand All @@ -308,7 +322,7 @@ Some remarks:

### JSON Schema

[status-schema.json](/specifications/monitoring/schemas/status-schema.json ':ignore')
[status-schema.json](specifications/monitoring/schemas/status-schema.json ':ignore')
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### Stall

Expand All @@ -321,7 +335,7 @@ The `stall` JSON data dictionary supports the following keys:

The stall duration **MUST** be measured in wall-clock time, independently of playback speed adjustments.

> [!ATTENTION]
> [!IMPORTANT]
> If a player is able to provide stall information, both `count` and `duration` **MUST** be supplied, even if zero.

### Example
Expand All @@ -334,13 +348,14 @@ The stall duration **MUST** be measured in wall-clock time, independently of pla
"bitrate": 6129146,
"buffered_duration": 36000,
"duration": 2386040,
"frame_drops": 2,
"playback_duration": 10663,
"position": 10618,
"stall": {
"count": 0,
"duration": 0
},
"stream_type": "on-demand",
"stream_type": "On-demand",
"url": "https://rts-vod-amd.akamaized.net/ww/14895342/85891228-1e53-371b-997a-094380f533e2/index-f5-v1.m3u8",
"vpn": false
},
Expand Down
2 changes: 1 addition & 1 deletion public/specifications/monitoring/schemas/error-schema.json
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Expand Up @@ -37,7 +37,7 @@
},
"severity": {
"type": "string",
"enum": ["WARNING", "FATAL"],
"enum": ["Warning", "Fatal"],
"description": "The severity of the error."
},
"url": {
Expand Down