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Made greybox a section for better visibility (#8029)
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tiagov8 authored Mar 1, 2024
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4 changes: 1 addition & 3 deletions rules/reply-done-and-delete-the-email/rule.md
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Expand Up @@ -26,13 +26,11 @@ If someone asks you to perform a task by email, don't reply "OK, I will do that"

Read the "[Definition of Done](/definition-of-done)" for more information about the steps that need to be finished before replying to a done email.

::: greybox
**Only say "Done" when the work is completed.**
### Only say "Done" when the work is completed

* [Ensure your changes are live](/dones-do-your-dones-include-a-url/#ensure-your-changes-are-live) when sending a "Done"
* If you have added the email to your backlog or to-do list, then say "<mark>Added to backlog – URL is XXX</mark>". You should still reply "Done" when you complete the task.
* For tasks that will take time to be completely done (E.g. Producing a long video), you may send a "work in progress" email. This way you avoid giving the perception that no action was in relation to the task. You should still reply "Done" when you complete the task.
:::

### Alternatives to classic "Done" emails

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