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XS✔ ◾ Update Close off Thread rule #7364

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XS✔ ◾ Update Close off Thread rule #7364

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Update rule.md
tkapa Nov 29, 2023
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github-actions[bot] Nov 29, 2023
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4 changes: 3 additions & 1 deletion rules/close-off-thread/rule.md
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Expand Up @@ -20,12 +20,14 @@ When a task gets finished via email, you should close off the related instant me
* **Reducing clutter** - Closing discussions declutters your IM threads, making it easier to manage conversations.
* **Records** - It helps maintain a record of actions taken (although this is already done by the email).

### Use when:
### Use when

* A task related to an email is complete
* You have already sent a [Done email](https://www.ssw.com.au/rules/dones-do-you-reply-done-and-delete-the-original-email/)
* You want to close the conversation or change topics

**Note:** When changing topics make sure that each message is separate. This way they can be reacted and replied to separately!

::: ok
![Figure: Okay Example - Replying Done to close off the thread is good - but could have been better by mentioning the email subject for others to find it easily](close-thread.jpg)
:::