Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Add cases to troubleshooting and support matrix pages #3105

Merged
merged 8 commits into from
Aug 11, 2023
Merged

Add cases to troubleshooting and support matrix pages #3105

Show file tree
Hide file tree
Changes from 2 commits
Commits
Show all changes
8 commits
Select commit Hold shift + click to select a range
befb8f2
Add a requirement for a direct ES connection
paulb-elastic Jul 25, 2023
70e1dbf
Added direct ES connection to troubleshooting page
paulb-elastic Jul 25, 2023
911212d
Added browser monitors not running to schedule
paulb-elastic Aug 1, 2023
da0f1b4
Added a second case for missing browser runs
paulb-elastic Aug 1, 2023
a27164a
Fixed typo
paulb-elastic Aug 1, 2023
59fad67
Updated with feedback from Colleen
paulb-elastic Aug 3, 2023
d72430d
Fixed markup syntax for links
paulb-elastic Aug 3, 2023
9e4c18e
final edits
colleenmcginnis Aug 10, 2023
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
6 changes: 6 additions & 0 deletions docs/en/observability/synthetics-support-matrix.asciidoc
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -50,4 +50,10 @@ a| System requirements:
** Fedora - 24 and newer
** Debian - 8 and newer

| *Output to Elasticsearch*
|
a| Synthetics must have a direct connection to {es}, whether running monitors from Elastic's global managed testing infrastructure, or from {private-location}s.

Do not configure any ingest pipelines, or output via Logstash as this will prevent Synthetics from working properly and is not supported.
colleenmcginnis marked this conversation as resolved.
Show resolved Hide resolved

|===
8 changes: 8 additions & 0 deletions docs/en/observability/synthetics-troubleshooting.asciidoc
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -65,6 +65,14 @@ in the {synthetics-app}.

To fix this, make sure there is an agent configured to run against the agent policy.

[discrete]
[[synthetics-troubleshooting-no-direct-es-connection]]
== No results from a monitor

If you have configured a monitor but don't see any results for that monitor in the {synthetics-app}, whether running them from Elastic's global managed testing infrastructure, or from {private-location}s, ensure Synthetics has a direct connection to {es}.

Do not configure any ingest pipelines, or output via Logstash as this will prevent Synthetics from working properly and is not <<synthetics-support-matrix,supported>>.
colleenmcginnis marked this conversation as resolved.
Show resolved Hide resolved

[discrete]
[[synthetics-troubleshooting-get-help]]
= Get help
Expand Down