Issue Management System - v0.1.6

major changes

• added an Api to get employees currently not in a department.
• automatic database initialization.
• changed the feedback api to accept an attachment.
• changed the ticket submission Api to require a written solution for the ticket.
• changed the ticket referral Api to require a reason for referring the ticket.

Fixes

• Fixed an issue where the ticket solution is not reelecting when getting the ticket.
• Fixed an issue where an employee can be assigned a ticket more than once.
• Fixed an issue where an employee can refer a ticket to himself.

Improvements

• Optimized the ticket assignment process and Api.
• Improved the service logging.
• Optimized the sorting.
• Optimized the ticket feedback process and Api.
• Made a ticket solution an independent entity.

Requirements

• Java 21
• MySQL 8

Run

To run the application, create a configuration file with the following required properties and provide their values;

• spring.mail.username=(the username of your mail server)
• spring.mail.password=(password of your mail server)
• app.company.name=(name of your company)
• app.company.end-tag=(end statement of all the emails)
• app.init.username=(username of the initial service user that you will use to access the service)
• app.init.password=(the password of the initial user)
• app.init.db-url=(url of your mysql database)
• app.init.db-username=(username of your MySql database)
• app.init.db-password=(password of your MySql database)

then execute the command;

java -jar (jar filename) -Dspring.profiles.active=prod --spring.config.name=(name of your configuration file) --spring.config.location(path to your configuration file)

• example properties file.
  credentials.txt

Issue Management System

This release adds support to include and download multiple attachments to tickets.
To run the application, execute the command;

java -jar <jar filename> --spring.mail.username=<your email server username> --spring.mail.password=<your mail server password> --spring.datasource.url=<your database url> --spring.datasource.pusername=<your database username> --spring.datasource.password=<your database password>

IssueManagementSystem-0.0.4-SNAPSHOT

This release improves security and fixes some authentication issues. It also adds functionality to add attachments to tickets.
To run the application execute the command;
java -jar <jar filename> --java.mail.username=<your email server username> --java.mail.password=<your mail server password> --spring.datasource.url=<your database url> --spring.datasource.pusername=<your database username> --spring.datasource.password=<your database password>

IssueManagementSystem-0.0.3-SNAPSHOT

This release improves security and fixes some authentication issues.
To run the application execute the command;
java -jar <jar filename> --java.mail.username=<your email server username> --java.mail.password=<your mail server password> --spring.datasource.url=<your database url> --spring.datasource.pusername=<your database username> --spring.datasource.password=<your database password>

IssueManagementSystem-0.0.2-SNAPSHOT

This release improves security and fixes some authentication issues.
To run the application execute the command;
java -jar <jar filename> --java.mail.username=<your email server username> --java.mail.password=<your mail server password> --spring.datasource.url=<your database url> --spring.datasource.pusername=<your database username> --spring.datasource.password=<your database password>

IssueManagementSystem-0.0.1-SNAPSHOT

This is the first snapshot release of the Issue Management System rest service;
In this release;

• Normal user is able to login, raise an issue and review and submit feedback on an issue.
• Agent/Employee is able to login, request to refer an issue to another, reject or accept a referral request, submit a resolution for review. Is also able to raise an issue and submit feedback on the issue.
• Admin is able to perform all the actions and access reports and analytics about both the users and departments.